• We are committed to make your shopping experience as fuss-free and enjoyable. Please read through the following terms & conditions prior to making a purchase.
• Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
• Any purchase made from THE ART AURA is non-refundable. We strictly provide no refunds, No cancellation, No Exchange policy.
• If the product is disliked by the customer or changes his/her mind after placing the order has to ship product to our given details. the customer can convert it into a voucher of the same amount as the product and customer can buy any other product from that amount VALIDATION (365 days = 1year) from the return date. Or customer can gift a gift voucher of the same amount to their loved ones.
• Our products are made and handled by human hands involving various processes. There is bound to be variations in colour, finish and overall look. The colours you see on our website will depend on the accuracy of your monitor for which subtle variations must be acknowledged.

• A defective product will not be eligible for exchange voucher / Gift Card If
• The original inner packaging and tags/notes are not retained
• There are any damages to the product after the delivery of the same
• The serial number / unique identifier / bar code of the package is tampered or not readable or altered or missing

• Once the art aura team decides to accept the request, it shall take a 3–4-day time (depends on shipping & product receiving time) to Generate Voucher / Gift Card

Lastly, the exchange facility shall only be provided once and for all. Repetitive exchange request shall not be entertained

• The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact saree colour. Sometimes the colours may look different due to the temperature of your monitor and/or device settings. Returns/exchange is denied to deviations in colour from the product displayed to the product received by you

• Purchase made from SALE section are not eligible for any kind of return or exchange. All the sale, discounted, brought with coupon purchases are non-returnable, non-refundable & non exchangeable also in form of voucher or gift card.
• The BEAUTIFUL INCONSISTENCIES OF HANDLOOM PRODUCTS

There are no specific methods to categorize if a weaving inconsistency is a defect or not. However, by and large, the below points come under weaving inconsistencies of a handloom saree and are NOT considered defects:

1. The small knots or bumps in threads you often see occur when broken threads are pieced together. This is not considered a defect.
2. The uneven threads connecting the border to the body are not considered defects.
3. Slubs – residual threads bundled together in tiny knots.
4. Minute gaps in and around motifs
5. Minute thread gaps around a motif 
6. The dyed threads sometimes run over the pallu with Zari threads, which looks like the color has ‘bled’ from the body to the pallu. Rest assured, it is the loom working with a dyed thread that often gets added to the pallu, and is not considered a defect.
7.  Colours can be a tricky topic too. We state the colours of the saree based on the colour of the threads used on the warp and weft. But when two different hues come together, it may happen that they mix to become an entirely different colour when seen on our website.
8. Feel free to get in touch with us and we can get on a video call with you to ease all your apprehensions!

What we do consider as defects are:

1. Tear in the saree
   1. Incorrect length (instead of what was stated)
   1. Missing blouse piece (if mentioned that the saree has a blouse piece)
   1. But rest assured, we have a robust quality check team that goes through each product meticulously to ensure you get only the best quality of products!
   1. If you have any queries, feel free to email us at info@theartaura.com